Frequently Asked Questions

 

Here's a list of our most frequently asked questions.  If you can't find the answer you're looking for then call us

on 0121 408 9865 and we'll be happy to help.

 

You are in category: Baggage

  1. What is my baggage allowance?

    Each airline/tour operator has their own baggage allowance.  Hold Baggage may be added to any package holiday booking on the options page during the booking process.

     

    Most charter and low-cost airlines now charge for every piece of baggage you check in to the hold of the aircraft.  Full information is provided at the time of booking.

     

    Most airlines/tour operators allow the carriage of pushchairs and other items but they may make a charge for them.

     

    All airlines are able to carry wheelchairs, both manual and electric, although it may not be possible to use your own wheelchair onboard an aircraft due to the width of the aisle.  If you think you or any member of your party may require special assistance or if you have any questions relating to the carriage of mobility aids, please call us and we will be happy to help.

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  2. Can I take my wheelchair on holiday with me?

    This is not normally a problem although policies do vary depending on the airline/tour operator.

     

    If you think that you or any member of your party may require special assistance or if you have any questions regarding the carriage or availability of mobility aids please call us to discuss this in more detail.

     

    We will gladly make all necessary arrangements with airlines and tour operators on your behalf to ensure a safe and comfortable journey.

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  3. Items not permitted in aircraft hand or hold luggage

    The following dangerous articles are not permitted in cabin or hold baggage of most airlines:

     

     

    Gas Cylinders

     

    Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. Includes butane gas (e.g. for use with heated hair appliances) camping gas, and chef's blow torches.

     

     

    Flammable Liquids and Solids
    Such as lighter or heater fuels, paint, and matches (except one box of matches or one cigarette lighter as provided below). Cigarette lighters are not permitted on any flights to the USA.

     

     

    Poisons
    Such as insecticides, weed killers, arsenic, and cyanide.

     

     

    Radioactive Material, Oxidising Materials and Organic Peroxides
    Such as bleaches and fibreglass repair kits.

     

     

    Firearms and Explosives
    Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters and crackers. Note: As an exception, sporting guns and ammunition may be permitted in hold baggage. For more information please contact us on 0800 098 8289.

     

     

    Hypodermic Needles
    Unless supported by medical evidence.

     

     

    Infectious Substances
    Such as bacteria and viruses.

     

     

    Corrosives
    Such as mercury, acids, alkalis, and wet-cell batteries.

     

    You must not include in checked baggage fragile or perishable items, money, jewellery, precious metals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.

     

    If you require further information please call us and we will be happy to help.

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  4. What are the rules about liquids on flights?

    Some liquids (e.g. gels, lotions, pastes, liquid cosmetics, foams and other liquid-based items) are now allowed through airport security check points. The following restrictions apply to the quantity of liquids:

     

    Liquids may only be carried in containers no greater than 100ml.
    These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag, which itself must not exceed 1 litre in capacity (approximately 20cm x 20cm). The contents of the plastic bag must fit comfortably and the bag must be sealed.
     

    Each passenger may carry only one such bag of liquids. The bag must be presented for examination.

    Liquids that can not be placed inside the re-sealable bag must be packed into the hold luggage and checked in. Liquids of any amount can still be carried in luggage checked into the aircraft hold.

     

    Please note 'Liquids' include:

    -  All drinks, including water, soup, syrups

    -  Creams, lotions, oils, perfumes, lip gloss or lip balms, mascara etc.

    -  Sprays and pressurized containers including shaving foam and spray deodorants

    -  Pastes, including toothpastes

    -  Gels, including hair and shower gel

    -  Any other solutions and items of similar consistency

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  5. What's the maximum size for a piece of hand luggage?

    As a general rule, due to space restrictions onboard the aircraft, passengers are only permitted to carry one item of hand luggage that must be no bigger than 55cm x 45cm x 20cm.   Some airlines/tour operators have different rules and we will advise you of these as necessary.

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