Frequently Asked Questions

 

Here's a list of our most frequently asked questions.  If you can't find the answer you're looking for then call us

on 0121 408 9865 and we'll be happy to help.

 

You are in category: Additional charges

  1. Do you charge a fee for credit card payments?

    Every time we charge your credit card to take a payment the credit card company charges us a fee.  Unfortunatley this means that we have to charge a credit card fee of 2.5% to cover the costs.  This is added to your booking at payment stage.

     

    You can avoid this charge by using a debit card as there are no additional fees to pay on this type of card transaction.

     

    Due to the way payments are made for low cost carriers you will have to pay credit card charges levied by the airline in addition to any charges made by us.

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  2. Are there any other fees I need to know about?

    We operate a transparent pricing policy so that our customers are always aware of additional charges and fees levied by us or the airline/tour operator.

     

    As a general rule you may be required to pay a TOD (Ticket On Departure) charge if you make a late or last-minute booking.  This fee is charged by the airline.

     

    For all flight only bookings we will include Airline Failure Insurance for which we make a charge of £5 per person.  This will be added to your booking.  This cover is not required when booking ATOL protected packages.

     

    We will always make you aware of any and all charges that form part of your booking before you confirm anything. 

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  3. Will I have to pay for meals?

    It depends on the airline you're flying with, the class you're travelling in, the destination and a number of other factors.

     

    Charter & Low Cost Carriers

    If meals are not included they can generally be pre-booked, at extra cost, at the time of booking.  If this is the case then you will be given the option to pre-book meals during the booking process.

     

    Most airlines sell light refreshments and snacks onboard during the flight.  Drinks are almost always chargeable on charter and low cost carriers.

     

    Scheduled Airlines

    Depending on the route and duration of the flights, anything from a sandwich to hot meals may be provided.  On most airlines, particularly when flying to long haul destinations, there is no additional charge for this service.  Drinks (tea, coffee, soft drinks and alcoholic beverages) are normally available on a complementary basis although some airlines charge on certain routes.

     

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